Privacy Policy
Effective Date: 11/07/2025
Personalized Home Care Services (PHCS)
Website: www.thephcsexperience.com
Contact: admin@phcs-sc.com , 864-552-1042

1. Introduction
Personalized Home Care Services (“PHCS,” “we,” “us,” or “our”) respects your privacy and is
committed to protecting your personal information. This Privacy Policy explains how we
collect, use, disclose, and protect information obtained through our website, forms, mobile
communications, and related digital platforms.
By using our website or providing information to PHCS, you consent to the practices
described in this Privacy Policy.

2. Information We Collect
We collect information in several ways to provide quality care and improve our services:
A. Information You Provide Directly
- Personal Identifiers: Name, address, phone number, email address, date of birth, and
emergency contacts.
- Service-Related Information: Health details, care needs, and service preferences submitted
through forms or consultations.
- Employment/Contractor Applications: Résumés, professional licenses, and background
information.
- Billing and Payment Information: When applicable for invoicing or payroll.
- Mobile Opt-In and SMS Consent: When you voluntarily provide your phone number to
receive updates, reminders, or notifications via text message.
B. Information Collected Automatically
- Technical Data: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent, referring websites, and general traffic analytics.
- Cookies and Tracking Tools: Used to personalize user experience, maintain session
security, and analyze website performance.

3. How We Use Information
PHCS uses collected information for legitimate business and operational purposes, including:
- Providing requested home care and case management services.
- Scheduling, billing, and client communication.
- Processing employment or contractor applications.
- Sending service updates, policy notices, and client alerts.
- Managing appointments, reminders, and service notifications through SMS, email, or phone.
- Complying with legal, regulatory, and healthcare compliance requirements.
- Improving website performance, user experience, and accessibility.
We only collect and process personal information necessary for our operations and retain it
only as long as required by applicable law or for ongoing service purposes.
 
4. Sharing and Disclosure of Information
PHCS does not sell or rent your personal information. Information may be shared only under
the following circumstances:
- Service Providers: With trusted third-party vendors who perform services on our behalf (e.g.,
payroll, IT, or cloud storage) under confidentiality agreements.
- Legal Requirements: To comply with subpoenas, court orders, or applicable regulations.
- Operational Necessity: To ensure safety, fraud prevention, and business continuity.
SMS and Mobile Consent Protection
Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes
will not be shared with any third party or affiliates for marketing purposes.
This means your phone number and consent for text messaging are used solely to send
PHCS-related information such as service updates, appointment reminders, or essential
notices.
 
5. Data Retention and Security
We maintain administrative, technical, and physical safeguards to protect your data from
unauthorized access, disclosure, alteration, or destruction. Personal data is stored securely
and retained only as long as necessary for business, legal, or regulatory compliance.
 
6. Your Rights and Choices
You may request to:
- Access or update your personal information.
- Withdraw consent for SMS or email communications.
- Request deletion of your data when legally permissible.
To make a privacy request, please contact us at:
admin@phcs-sc.com
864-552-1042

7. Cookies and Tracking
We may use cookies or similar technologies for analytics and security. You may disable
cookies in your browser settings; however, certain website features may not function properly
without them.

8. Links to Other Sites
Our website may include links to third-party websites. PHCS is not responsible for the privacy
practices or content of these external sites.

9. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted with a revised
effective date. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Personalized Home Care Services (PHCS)
501 W. Butler Road, Suite A2
Greenville, SC 29607
admin@phcs-sc.com
864-552-1042